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Ombudsman

Any natural person or legal entity which considers that a Walloon administrative authority has not acted in accordance with the public service mission it has to fulfil, regarding a matter concerning them, may file an individual complaint, in writing or in person, with the Ombudsman of Wallonia and the Wallonia-Brussels Federation:
Mr Marc BERTRAND
Ombudsman of Wallonia and the Wallonia-Brussels Federation
Rue Lucien Namêche, 54
5000 NAMUR
Tel. (toll free): 0800-19199
Fax: 081/32.19.00
Complaints can be filed on line at courrier@le-mediateur.be. The Ombudsman of Wallonia and the Wallonia-Brussels Federation deals with complaints concerning the functioning of the administrative authorities of Wallonia and of the Wallonia-Brussels Federation.


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